Qurocare App Account Deletion
Effective date: April 16, 2026
This page explains how users of the Qurocare mobile application can request deletion of their account and associated personal data.
This process applies to the Qurocare Android app published under the package name com.qurocare.qurocareapp.
How To Request Deletion
- Email your deletion request to care@qurocare.com.
- Use the subject line App Account Deletion Request.
- Include the mobile number registered with your Qurocare account and any other details needed to identify your account.
- Our team may contact you to verify the request before deletion is processed.
What Data We Delete
Subject to verification and applicable legal or operational requirements, we will delete or de-identify personal data associated with your app account that is no longer required to be retained.
- Account-linked profile information.
- Saved addresses and related location entries retained for app use.
- Notification tokens and app-specific preference records.
- Other app account data that is not required for legal or healthcare record retention.
What Data May Be Retained
Some data may be retained for a limited or extended period where required by applicable law, healthcare compliance, patient safety, fraud prevention, dispute resolution, billing, accounting, audit, or other legitimate business or regulatory reasons.
- Medical, prescription, lab, billing, and appointment records that must be retained under applicable healthcare or legal obligations.
- Records needed to comply with financial, tax, audit, anti-fraud, or dispute-handling requirements.
- Security logs or limited operational records required to protect systems and investigate misuse.
Processing Time
We aim to review and process verified deletion requests within 30 days, although some requests may take longer if additional verification or legal review is required.
Contact
Quro Health and Lifestyle Private Limited
Opp. SBI Ulloor, Thiruvananthapuram, Kerala 695011, India
Email: care@qurocare.com