Qurocare App Privacy Policy

Information We Collect

Depending on the features you use, we may collect the following categories of information:

• Account and identity information, such as your mobile number and OTP verification details used to sign you in.
• Profile information, such as your name, date of birth, gender, relation details, and similar patient or dependent profile data you provide or confirm.
• Contact information, such as email address, if you choose to provide it.
• Address and location information, such as saved addresses, formatted address, latitude, longitude, place ID, and serviceable area checks when you use location-based features.
• Appointment and service information, such as selected service, patient, address, time slot, staff assignment, booking notes, cancellation reason, and appointment status history.
• Health and medical record information made available through the app, such as prescriptions, lab reports, bills, and linked patient identifiers required to show those records to you.
• Consent and legal acknowledgement records, including accepted policy versions and emergency care consent confirmations.
• Notification information, such as your push notification token, notification preference, and appointment-related notification payload data.
• Device, usage, and technical information, such as app version, device configuration, network state, and basic diagnostics needed to secure, maintain, and improve the app.

How We Collect Information

• Directly from you when you register, sign in, book care, save an address, or update patient details.
• From your device when you enable location services or notifications.
• From healthcare and operational systems connected to the app to sync your patient, appointment, billing, and lab record information.
• From service providers that support authentication, notifications, mapping, hosting, and infrastructure.

How We Use Information

• To authenticate you and keep your account secure.
• To create and manage patient profiles and family member records.
• To check service availability for your location and support home-care bookings.
• To schedule, manage, update, and cancel appointments.
• To show you prescriptions, lab reports, bills, and related healthcare records.
• To send appointment updates, reminders, and service-related notifications.
• To maintain required consent records and comply with legal, medical, and regulatory obligations.
• To troubleshoot, secure, and improve the app and related services.

Location Data

The app may collect precise or approximate location information when you choose to use location-enabled features. We use this information to help you select or save addresses, identify whether services are available in your area, improve booking accuracy, and support home healthcare delivery.

If you do not grant location permission, some location-based features may not work as intended. You may still be able to provide an address manually in some cases.

Medical Records And Sensitive Data

Because Qurocare is a healthcare service, the app may process personal and sensitive health-related information needed to provide care and related support services. This may include patient profile details, appointment history, prescriptions, lab reports, and billing information made available to you through our connected systems.

We process such information only for legitimate healthcare, operational, support, safety, legal, or compliance purposes, or as otherwise permitted by applicable law.

Notifications

If you enable notifications, we may use a device push token and related notification data to send appointment reminders, status updates, and other service-related messages. You can disable push notifications in your device settings, although critical service updates may then be missed.

Document Access And Sharing

The app may allow you to view, generate, download, or share medical documents such as prescriptions, lab reports, or bills. Where supported by your device, the app may request limited media, file, or storage-related access to support those actions.

When We Share Information

• With healthcare professionals, diagnostic partners, and care delivery teams involved in providing requested services.
• With technology and infrastructure providers that support authentication, hosting, data synchronization, notifications, and mapping functionality.
• With integrated healthcare record systems used to sync patient, appointment, and clinical data.
• When required by law, regulation, court order, government request, or to protect rights, safety, and security.
• As part of a merger, acquisition, restructuring, or similar business transaction, subject to applicable legal safeguards.

We do not sell your personal information for money.

Service Providers And Platforms

The app uses third-party tools and service providers to operate key features. Based on the app implementation, these may include services for authentication and backend infrastructure, patient and operational data synchronization, push notifications, remote app configuration, and mapping or places search functionality. These providers may process information on our behalf under contractual or operational controls.

Data Retention

We retain personal information for as long as necessary to provide services, maintain healthcare and business records, resolve disputes, enforce agreements, and comply with legal, medical, regulatory, tax, accounting, and audit obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information processed through the app. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices And Rights

• You may choose whether to grant location and notification permissions.
• You may request correction of inaccurate account or profile information.
• You may request account closure or deletion of personal data, subject to healthcare, legal, safety, billing, fraud-prevention, and record-retention requirements.
• You may contact us to ask questions about how your information is handled.

Account Deletion And Data Requests

To request account deletion, data deletion, or another privacy request, email us at care@qurocare.com with enough information for us to verify your request. We may need to retain certain records where required for medical documentation, legal compliance, fraud prevention, billing, dispute resolution, or other legitimate obligations.

Children

The app is not directed to children under 13 as a standalone consumer service. However, a parent, guardian, or authorized family member may create or manage dependent patient profiles in the app as part of receiving healthcare services.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

Quro Health and Lifestyle Private Limited
Opp. SBI Ulloor, Thiruvananthapuram, Kerala 695011, India
Email: care@qurocare.com